YOUR STAY WITH AD
Frequently asked questions
Practical information to help you choose your apartment and organise your stay.
What are the arrival and departure times?
Check-in from 3 pm and check-out by 10 am. Contact our booking team in advance for other arrangements; they require confirmation.
What is included in the stay?
Bed and bath linen, utilities and final cleaning are included. Tourist tax and any supplements specified in the proposal are not included.
How do I confirm a booking?
Send your dates and group size: our booking team checks the options and prepares a proposal. A website enquiry does not hold an apartment or constitute a booking. Follow the proposal’s instructions for confirmation and payment.
How does the standard rate work?
Pay 30% of the total on confirmation, by bank transfer or credit card; pay the remaining 70% on site. Cancellation is free up to 30 days before arrival. For later cancellations, refer to the conditions in your proposal.
How does the non-refundable rate work?
The full amount is payable at the time of booking. No refund is provided in case of cancellation.
Can I pay by credit card?
Yes. Reply to the confirmation email to request a self-service card-payment link. Do not send card numbers or security codes through the website form, email or WhatsApp.
Can I request a crib?
Yes, on request and subject to availability confirmation. A possible supplement of €35 applies per stay.
Can I bring my pet?
Only in apartments that accept pets. Each page states whether pets are allowed, not allowed or on request, and any charges. Let us know before confirming your booking.
How much is the tourist tax?
For non-exempt guests: €1.80 in Bormio and €1.50 in Valdisotto per person per night, for up to 7 consecutive nights. Municipal exemptions apply; the booking team will specify the amount in the proposal.
Are the distances walking routes?
No. Property-page distance tables show straight-line distances, not road kilometres or travel times. Open the map to choose your route; gradients and road conditions may affect it.
Do the Le Villa Feleit photos show every new unit?
La Villa Feleit pages show representative photographs of apartment types. Our booking team confirms the proposed unit. New apartments without photos are not presented using another unit’s images as their own.
How do I choose between Bormio and Valdisotto?
Start with the location and address on the property page: an apartment in Valdisotto is not accommodation in Bormio town centre. Compare layouts and documented distances, then tell our booking team where you would like to spend your days.
Can I stay without a car?
It depends on the apartment and your planned activities. Before confirming, check actual routes, gradients and transport options for your dates. Ask our booking team to compare suitable properties: straight-line distances alone do not establish how easy a journey will be.